Refund Policy

Last updated 2026-10-26

This policy applies to the SayIt Premium plan provided by SayIt.

First purchase

If Premium is not for you, your first purchase is refunded in full when you ask within 14 days of payment and have used fewer than 50 Premium actions. Email [email protected] from your registered address with the order id or payment date.

Renewals

Renewal periods are not refundable. To avoid the next charge, cancel renewal in the app (Account → Manage plan) before the renewal date; Premium stays active until the paid period ends.

Bank transfer (Vietnam)

A transfer pays for a single period and does not renew. Wrong memo or amount: email [email protected] with a screenshot of the transfer and we activate the plan or refund within 3 business days. Refunds go back to the account the transfer came from.

Card and PayPal

Refunds are issued through the payment gateway to the original payment method, usually within 5–10 business days depending on your bank.

Business plan

Same as a first purchase: refunded in full within 14 days if the whole team has used fewer than 50 actions. Later seat purchases are not refundable.

Not refundable

Accounts suspended for violating the Terms of Service, or requests made more than 14 days after the first purchase.

Questions: [email protected].